Shipping & Returns

Returns Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a simple returns process.

Eligibility

  • Items must be returned within 14 days of delivery
  • Products must be unused and in original packaging
  • Candles that have been burned cannot be returned
  • Gift cards are non-refundable

How to Return

  1. Contact us at hello@arbrookcandles.com to initiate your return
  2. We will provide you with a returns form and instructions
  3. Package your items securely in the original packaging if possible
  4. Post to the address provided (return postage is the customer's responsibility)

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no extra cost to you.